Frequently asked Questions

You can enrol online right here.

We recommend you register with CordBank any time after 20 weeks.  This ensures that the collection pack will arrive in plenty of time and allows training time for the lead maternity carer if necessary.

You will receive your CordBank collection kit within three business days. It includes all the sterile items your LMC needs for your baby’s cord blood to be collected.

CordBank has trained more than 750 midwives and doctors in New Zealand and can arrange for new or refresher training as required. If your midwife or doctor does not collect cord blood you can opt to have an independent collector to collect the cord blood.

It’s a simple, painless and quick process. Once your baby is born, your midwife or doctor draws the umbilical cord blood into the special bag provided in your CordBank collection kit. You can read more about it on our Collection Page.

Yes, the cells should be kept at room temperature. Not surprisingly, stem cells like body temperature. Never refrigerate the kit, expose it to freezing temperatures or extreme heat like in a closed vehicle or car boot.

It will be stored in our purpose-built state-of-the-art long-term storage facility. Our facility and freezer systems are fully alarmed and secure. CordBank is the only licensed private facility in New Zealand. Read more about our storage process and facility.

The New York State Health Department Guidelines for cord blood banking state that umbilical stem cells can be stored indefinitely under liquid nitrogen.

The policy states, “There is no evidence at present that cells stored at -196°C in an undisturbed manner lose either in vitro determined viability or biologic activity. Therefore, at the current time, no expiration date need be assigned to cord blood stored continuously under liquid nitrogen.” ¹⁷

Research has demonstrated efficient cell recovery of cord blood cells that have been cryopreserved for 23 years.¹⁸ All science involving cryogenic storage of cells also indicates that the cells should remain viable indefinitely.

Cord blood stem cells are recognised as having distinct advantages compared to other sources of stem cells because they are younger, more adaptable and have limited exposure to viruses and other environmental factors that can alter cell function.¹

Please email us at [email protected] to discuss collection and transportation of your baby’s cord blood.

If you register with CordBank after a friend or family member has referred you, you both get one year of free storage.  See the terms and conditions on the Refer A Friend page.

NZD only.